In these Terms & Conditions, “we” means Fabric-Care Drycleaners and “you” means you - our customer
1. Supplier Identification is a site operated by Fabric-Care Dry cleaners.
Our registered office is at 280A Brixton Hill, London SW2 1HT, England. UK
Our main trading address is 280A Brixton Hill, London SW2 1HT, England. UK

2. Privacy Policy & Cookies
We use cookies on this website. They help us to know a little bit about you and how you use our website, which helps to improve browsing experience and marketing. They are stored locally on your computer or mobile devices.

a. Monitoring
Strictly necessary cookies - these are cookies that are essential to the operation of our website
Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors to our website.
Functionality cookies - These cookies are used to recognise you when you return to our website.
Targeting Cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following the IP address of your computer and the referring website from which you have got to our website from. The reason for this is so that we can make ongoing improvements to our website based on this data and to see our most popular sources of business.

b. Disclosure of Personal data
We may disclose your personal data: To other companies within our group if we sell our business to agents and service providers.
In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cybercrime or to protect the website, rights, personal safety of person/s.
We may also disclose aggregate statistics about visitors to our website customers and sales in order to describe our services to prospective partners advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

c. Customer privacy right
The Data Protection Act gives rights to individuals in respects of the personal data that organisations hold about them. If you are concerned about your data, you have the right to request access to personal data which may hold or process about you. We do not hold any personal data considered to be sensitive. As the data subject your buying history is also stored on our records.

3. Service Terms and Conditions
a. Payment
We do accept cheque payments.
Fabric-Care Dry Cleaners reserves the right to change prices at any time without notification and is not responsible for errors on the website related to pricing. Payment needs to be made to us in full before we can release items back to you. We reserve the right to suspend services to you if old orders remain unpaid.

b. Dropping off items
You will be given a till ticket. Check the ticket order as count and description is final.
If you believe the depreciated value of your garment/item exceeds 10 times our service charge, please declare the value. In which case the garment/item will be serviced at 1/10th of the declared value of the item.
We will require a completed and signed Customer Consent Form to authorise the processing of any item that we consider a risk. We also request this form to be completed for processing - curtains, rugs, leather and suede, wedding/ beaded/evening dresses, and or other household or non-clothing items.

c. Collecting items
Lost tickets will require ID, and you will need to sign for the order collected.
Please check your order is complete in the shop or on delivery back to you as soon as possible -no liability for missing items 24 hours after service fulfillment.

Uncollected items may be disposed of after 90 days. We will not be held liable for any loss that you may suffer in such an event.

d. Right to Refuse
Fabric-Care reserve the right to refuse our service to any customer.

e. Cleaning Service
Fabric-Care Dry Cleaners follow standards and policies set forth by the TSA (Textile Services Association). These policies are standard to all dry cleaners, including pick-up and delivery of dry cleaning and laundry services. Generally, we operate on a 100% Satisfaction basis so if you are not satisfied with the quality of our cleaning/ repairs, please contact us within 3 days. If appropriate we shall reprocess your garment at no extra cost. If you are still not satisfied we may refund the cost of cleaning/ repair. Otherwise see other Claims below.

Care label instructions:

At Fabric-Care Dry Cleaners our rules stipulate that the care label instructions on our customer’s garments should be adhered to at all times in the cleaning process. Any garments with no care labels, or labels which are deemed unsatisfactory to TSA standards, will only be cleaned at the owners risk.

Therefore all responsibility will rest with the customer to seek explanation or compensation with the manufacturer. In some cases, we may feel confident that the care label attached is incorrect, or for items with no care label, we would automatically select the most suitable cleaning method for that particular garment/cloth depending on fabric content, trimmings and accessories, and natural characteristics of the garment without advising the customer of this decision. This decision will be applied with the years of knowledge and expertise to provide the best procedure for that particular cloth in our professional opinion. Should our selected cleaning methods prove to be incorrect if and when a complaint arises, an independent tester may be required to determine the cause of the damage. Once a report is provided by this independent tester, a full refund for the test together with a refund for the garment will be given should the report suggest in any way or form that our selected cleaning methods were incorrect and the probable cause for this damage.

We exercise the utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. We are not responsible for sun fading, colour loss due to non-fastness, wear and tear and shrinkage, colour bleeding or damage due to weak and tender fibres and fabrics possibly damaged by UV light or colour loss due to perspiration and perfume.

Fabric-Care Dry Cleaners will always be wary of garments made using extreme colour differences on one garment i.e. a black cloth together on the same garment with a white cloth. These garments as always will be treated exactly as recommended on the care label attached being the manufacturer’s instructions but we cannot be held responsible should the darker fabric bleed colour into the lighter fabric area as we recognise this to be poor manufacturing and responsibility will lie with the manufacturer.

The above applies to dry cleaning and wet laundering processes.

General Exclusions:

Sorry but we cannot be liable for:
(a) Any item which suffers colour loss / shrinkage/ damage, during the cleaning process, whereby the manufacturer’s care label instructions have been adhered to
(b) Any feather / down filled item
(c) Any accessory attached to or contained within any item. An “accessory” means (but is not limited to) belts, buckles, buttons, broaches, beading, painted logos, leather trims, furs, signs, zips, hoods, collars and inner linings.
(d) Any item which is damaged by any accessory on that item
(e) Any ink marks left behind by our poly-marking label system
(f) Any item that does not show cleaning instructions
(g) Any item that has deliberate crinkles or creased effects on the fabric which are removed during our cleaning process
(h) Any item with faulty adhesives or interfacing which leave a mark after cleaning
(i) Any item which, due to wear and tear or due to its integral nature, is unable to withstand an industrial laundered or dry-cleaned process
(j) Curtains, blinds (Venetian, Roman) household items (duvets, bedspreads, upholstery covers), leather and suede items

Please note that adhesives, defects and faults which were previously camouflaged in manufacture may become more apparent after the cleaning process, and although every care is taken, we cannot always disguise natural flaws or totally remove adhesives, or stretching techniques employed by the manufacturer. These items may “age” after cleaning. All items are therefore only accepted by us for cleaning at your own risk.

4. Claims
Loss and Damage Policy
In the unlikely event of damage please inform us within 48 hours of receiving your garment. We will pick up your garment, investigate and contact you within 24 hours.
Count discrepancies must be reported within 48 hours of collecting or delivery of your items. After that we will not assume responsibility for items subsequently reported missing.

On observation of an item returned for possible damage due to our processes, we may immediately accept responsibility and offer fair compensation after close inspection and our experienced knowledge applied. However, although we are able to make a most definite assumption in most cases as to the cause of a damaged item, circumstances may arise that we are unaware of and may not have a possible explanation to the cause of the complaint. If it is unclear who is responsible for the damage, we will arrange for an independent analysis by a fabric care research laboratory Restitution will be made based upon the lab's report.

Should a report from the independent tester suggest in any way shape or form that the damage caused is due to our cleaning processes, we will compensate fully for the item and the cost of the report where applicable.
In some circumstances where a report is not required Fabric-Care Dry Cleaners may feel that a credit note rather than a cheque may be the only compensation available for particular cases and will exercise their right to do so at their discretion.

Stain Removal
Much as we would dearly love to guarantee to our customers the removal of every mark and stain from every type of material, we are unfortunately unable to do so. We therefore advise customers to be extremely wary of any company that makes such a promise. We advise that should you know the stain content, this should be pointed out to our counter staff when depositing your item at any of our branches. The chances of stain removal are reduced if any non-professional techniques have been applied such as the use of water or soda. Also, it is advisable that you use a reputable dry-cleaner at the first instance as incorrect treatment of stains may set the stains making them less possible to remove the second time. We treat problematic stains with great caution but sometimes to achieve results we need to use harsher techniques and chemicals. Should the need arise we will contact you before going ahead as certain stain removals can only be done at the customers own risk. We may not be able to guarantee the results.

Delicate materials can be easily damaged by irresponsible over - treatment with inappropriate agents. These items will be looked over and if necessary dealt with by the owners themselves over our most experienced staff, applying the best methods and safest options. We will use our experience to recognize when to stop before causing damage to the garment. Should we decide that there should be no further treatment; a “Stain Ticket” will be attached to advise you of this. Should you wish further treatment after this advice, although we will be happy to assist, this will be at your own risk.

What we can guarantee our customers is that we will always strive to achieve the best possible results (in many cases this will indeed be a completely clean and rejuvenated garment) without risking damage to the delicate materials.

Suede & Leather
Suede & leather garments are examples of materials that have inherent weaknesses or defects in the material. They are subject to natural flaws. We cannot take responsibility for colour imbalance or change. Unlike fabrics, all skin garments will age after cleaning.
All suede’s and leathers are given to a third party skin cleaning specialist who we recommend as a competent service provider. Should a genuine complaint arise, we will endeavour to communicate with this service provider on your behalf to come to a resolution but should a claim be the only outcome, then all compensation procedures will be according to the terms and conditions of the service provider and not the terms and conditions of Fabric-Care Dry Cleaners. Should you require the terms of business for this service provider we will provide you with their contact details.

Trimmings - buttons, beads, belts etc.
Although we are unable to accept responsibility for loss or damage to beads, crystals, sequins, buttons, diamante's, pearls, buckles etc., due to their inherent unsuitability for dry cleaning, we have unrivaled skill and experience in identifying the most appropriate cleaning methods for each specific piece having examined it’s decorative components.
This is a design issue rather than a cleaning one - we have to rely to a certain extent on the fact that the dressmaker / manufacturer has attached the beads adequately and has used beads which are suitable for dry cleaning - although we will of course do our best to check and test the components before cleaning. All such items are cleaned at the owner’s risk, as Fabric-Care Dry Cleaners will not take responsibility under any circumstances.

5. Collection & Delivery
We endeavour to deliver your items when expected, however, circumstances may arise which make it impossible to deliver at the time originally booked. In these rare instances we will endeavour to inform you of the delay ahead of time and reschedule the delivery at your inconvenience, subject to availability.

If you need to change your booking time for any reason, please inform us as soon as possible so we can rearrange your delivery.

If there is no response or we are unable to gain access to your property at the scheduled time, we will contact you to rearrange your delivery; however we reserve the right not to accept an order, to cancel an order or terminate your account if this occurs repeatedly. An additional 10% of the total order value may be charged at our discretion should a customer request a re-delivery at another convenient time on all unsuccessful deliveries.
We reserve the right not to accept an order or cancel and order if there is reason to suspect our staff may be at risk of physical or verbal abuse upon collection or delivery of your items.

Please make us aware of any issues that may arise when attempting to access your property. We reserve the right to decline any order that requires collection or delivery above the third floor, should there be no access by lift, either permanently or temporarily. Where possible, practical and not a health and safety issue, we will endeavour to explore ways of completing your collection or delivery, but cannot guarantee we will be able to do so.

6. Vouchers and Offers
All vouchers and offers, whether displayed on the website, advertisement, leaflet or any other means, have no monetary value and cannot be exchanged fully or partly for cash. They can only be redeemed as part or full payment on an order. If a voucher is for more than the item cost in one order, the balance cannot be carried over to a future order. Vouchers are for the items specified only, and not exchangeable or transferable for other items or orders. Vouchers for multiple items are for items placed in the same order, unless otherwise stated. All offers and vouchers terminate at the end of the calendar year of issue, unless otherwise stated.

7. Miscellaneous
• The cost of joining our Vantage Club Membership is non-refundable.
• We reserve the right to amend these Terms & Conditions without notice. New Terms & Conditions will be made available in our shops and on our web site.

8. Statutory Rights
These terms and conditions do not affect your statutory rights as a consumer.

9. Image Credit

All images used on this website are licensed for commercial use or re-use; or public domain images.

10. Other

Please send all suggestions and complaints to:

Fabric-Care Drycleaners, 280A Brixton Hill, London SW2 1HT
Tel: 02086747192
By phone or email and we will act upon it promptly.